1. Who We Are

This Privacy Policy applies to JAR LIMITED (“we”, “us”, “our”), a company registered in Bangladesh.

Legal entity details:

Company: JAR LIMITED
Registration No: CH-13496/2019
Address:
JAR HOUSE-1 (1ST FLOOR),
MIDDLE HALISHAHAR, MUNSHIPARA,
CHATTOGRAM, BANGLADESH.
Phone: (+88) 01975858511
Email: jar@jarlimited.com

For general information about our activities and brands, you can also visit About JAR.

2. Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you:

• visit any website operated by JAR LIMITED, including jarinfo.com and its sub-pages (for example JAR TEA, NISSUL, JAR WORLD MARINE, JAR WORLD LOGISTICS);
• communicate with us by email, phone, WhatsApp, social media or web form;
• create or request an account, dealership, agency or partnership with us;
• purchase products or services from us, or participate in promotions, events, surveys or campaigns organised by JAR GROUP;
• interact with our marketing content, ads or newsletters.

This policy applies to personal data of customers, dealers, suppliers, business partners, crew, job applicants and visitors to our websites. It does not cover the privacy practices of third-party websites or services that we do not control.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

3.1 Information you provide directly

• Contact details: name, company name, job title, postal address, email address, phone or WhatsApp number.
• Business information: trade licence details, VAT/TAX registration numbers, BIN, TIN, membership IDs, shipping instructions, HS codes, product preferences and order history.
• Account / dealer data: login credentials, profile information, dealership or agency applications, documentation you upload or share with us.
• Payment & transaction information: limited payment details (e.g. payment method, bank or transaction references) as required to process invoices and settlements. We do not store full card numbers on our servers.
• Communications: messages you send via our contact forms, email, social media, live chat or feedback channels.
• Recruitment & crew data: CVs, seafarer certificates, identity & qualification information, references and other details you voluntarily submit for job or crew applications.

3.2 Information we collect automatically

• Technical data: IP address, browser type and version, device identifiers, operating system, language settings and referring URLs.
• Usage data: pages visited, links clicked, time spent on pages, search terms, download actions and other log information about how you use our websites.
• Approximate location: derived from your IP address to estimate city/country for security and analytics purposes.
• Cookies and similar technologies: small files stored on your device that help us remember your settings and understand website performance. Please see our dedicated Cookie Policy for details.

3.3 Information from third parties

• Logistics partners, shipping lines, port or customs agents sharing shipment-related information.
• Payment and banking partners sharing limited verification and anti-fraud information.
• Social media platforms when you interact with our official pages, ads or content.
• Publicly available sources and business directories used to verify business customers and suppliers.

4. How We Collect Your Information

We collect personal data in the following ways:

• Directly from you when you fill in forms, send us emails, call our offices, visit our branches, apply for dealership or submit documents.
• Automatically through cookies, server logs and similar technologies when you browse our websites.
• Through service providers who perform functions such as hosting, analytics, marketing, payment processing, shipping or recruitment support.
• From partners and public sources when we need to verify information for compliance, anti-fraud, sanctions checks or due diligence.

5. How We Use Your Information

We use personal data for the following purposes:

• Providing our products and services — to process orders, shipments and bookings; manage warehouse and logistics operations; arrange crew placement and related services.
• Responding to enquiries — to answer your questions, provide quotations, dealer information, technical support or assistance.
• Customer, dealer & supplier management — to maintain our business relationships, CRM records, contracts, performance and communication history.
• Improving our websites and services — to analyse how our websites are used, troubleshoot technical issues, optimise content and user experience.
• Marketing & communications — to send you updates, offers, newsletters, surveys or event invitations related to JAR GROUP brands, where permitted by law and your preferences.
• Compliance & risk management — to comply with legal, tax, customs, port, maritime, labour and regulatory obligations, and to protect our rights, security and legitimate business interests.
• Recruitment & HR — to review applications, verify qualifications and manage the recruitment process for shore staff and crew.

6. Legal Bases & Our Reasons

Where data protection laws require a legal basis (for example for visitors from the European Economic Area or United Kingdom), we rely on the following:

• Contract performance: when processing is necessary to perform a contract with you or to take steps at your request (e.g. providing quotations, handling bookings, fulfilling orders or managing a dealership agreement).
• Legitimate interests: to operate, protect and grow our business, improve our services, prevent fraud and ensure network and information security, as long as these interests are not overridden by your rights.
• Legal obligations: to comply with applicable laws, regulations, court orders and requests from government authorities.
• Consent: where required, for example for certain marketing communications, cookies or optional data collection. You can withdraw your consent at any time by contacting us or using the unsubscribe options provided.

7. Cookies & Similar Technologies

We use cookies, pixels, tags and similar technologies on JARINFO.COM and related sites to:

• remember your language and preferences;
• keep sessions secure and help you stay logged in;
• measure traffic, performance and campaign effectiveness;
• understand how visitors navigate our pages and improve design;
• show relevant content or promotions, where permitted by law.

You can manage cookie settings through your browser or device. For more information, please read our dedicated Cookie Policy.

8. Analytics, AI Tools & Profiling

To keep our websites fast, secure and user-friendly, we may use analytics platforms and AI-powered tools. These tools help us:

• monitor uptime, page performance and technical errors;
• see aggregated statistics such as number of visitors, countries, popular pages and search terms;
• identify suspicious or abusive traffic patterns that could indicate fraud or attacks;
• test new layouts, content or features to improve usability.

Where possible, we work with aggregated or pseudonymised data so individual visitors cannot be directly identified. We do not use fully automated decision-making that produces legal or similarly significant effects about you without human review.

We may occasionally use AI-assisted tools for internal analysis or content drafting (for example for translation or layout ideas). These tools are used in line with our confidentiality obligations and are not used to sell or publish your personal messages.

9. When We Share Your Information

We do not sell your personal data. We may share information with:

• JAR GROUP entities: internal companies and brands under JAR GROUP that help provide shipping, logistics, marine, trading, tea or e-commerce services.
• Service providers & vendors: IT hosting, cloud services, analytics providers, marketing platforms, payment processors, couriers and professional advisers who act on our instructions and are bound by confidentiality obligations.
• Business partners: shipping lines, NVOCCs, port and customs agents, banks, insurance companies or surveyors, where required to perform a shipment, trade, crew or logistics service.
• Authorities & regulators: customs, port, tax, law enforcement or other public authorities if required by law or to protect our rights or the rights of others.
• Corporate transactions: if we enter into a merger, acquisition, restructuring or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards.

10. International Transfers

JAR LIMITED operates with partners and customers in multiple countries. Your information may therefore be processed outside your country of residence, including in Bangladesh and other jurisdictions where our partners or service providers are located.

When we transfer personal data internationally, we aim to take reasonable steps to ensure an appropriate level of protection in accordance with applicable data protection laws and our contractual obligations.

11. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, including to:

• provide products and services and manage our relationship with you;
• meet legal, tax, accounting, customs, maritime and regulatory requirements;
• resolve disputes and enforce our agreements.

Retention periods vary depending on the type of data and local legal requirements. When data is no longer needed, we will securely delete, anonymise or archive it.

12. Your Rights & Choices

Depending on your location and subject to applicable law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data in certain circumstances;
• object to or restrict our processing of your data, including for direct marketing;
• withdraw consent where processing is based on your consent;
• receive a copy of your data in a portable format where technically feasible.

To exercise these rights, please contact us using the details in the “How to Contact Us” section below. We may need to verify your identity before responding to certain requests.

If you are located in the EEA or UK and believe that we have not handled your data correctly, you may also lodge a complaint with your local data protection authority.

13. Data Security

We implement technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, misuse, alteration or disclosure. These include:

• secure servers and controlled access to systems;
• encryption and security protocols for data in transit where appropriate;
• regular monitoring and backups;
• internal policies, staff awareness and confidentiality obligations.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

14. Children’s Privacy

Our websites and services are intended for business users and adults. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

15. Links to Other Websites

Our websites may contain links to other sites, including partners, industry bodies and social networks. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies before providing any information.

16. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please contact:

JAR LIMITED
JAR HOUSE-1 (1ST FLOOR),
MIDDLE HALISHAHAR, MUNSHIPARA,
CHITTAGONG / CHATTOGRAM, BANGLADESH.
Phone: (+88) 01975858511
Email: jar@jarlimited.com

You can also reach us via our online contact page:
https://jarinfo.com/contact/

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or website notice.

We encourage you to review this page regularly to stay informed about how we protect your information.